Privacy Policy

Privacy Policy

Delz Couriers Ltd

Effective Date: 23/02/2026

1. Introduction

Delz Couriers Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.delzcouriers.co.uk) or contact us for logistics and courier services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Delz Couriers Ltd

Milton Keynes, Buckinghamshire

Email: [Insert Business Email]

Phone: 07432 297442

We are a dedicated same-day and contract logistics provider operating across Buckinghamshire and surrounding counties.

3. Information We Collect

We may collect and process the following information:

a) Information You Provide Directly

• Name
• Company name
• Email address
• Telephone number
• Collection and delivery addresses
• Details of goods being transported
• Any information submitted through contact forms or WhatsApp

b) Website Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

4. How We Use Your Information

We use your personal data to:

• Provide transport quotations
• Deliver courier and logistics services
• Respond to enquiries
• Manage commercial contracts
• Improve our website and services
• Maintain legal and regulatory compliance

We do not sell, rent, or trade your personal data.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity (to provide services you request)
• Legitimate interests (to operate and improve our business)
• Legal obligation (for record-keeping and compliance)
• Consent (where applicable, such as marketing communications)

6. Data Sharing

We may share your data with:

• Business partners or subcontracted drivers (where required to complete deliveries)
• Professional advisers (accountants, insurers, legal advisers)
• Regulatory authorities where legally required

All third parties are required to respect the security of your personal data.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

However, no online transmission can be guaranteed 100% secure.

8. Data Retention

We retain personal data only as long as necessary:

• For service fulfilment
• For accounting and tax purposes
• To comply with legal obligations

After this period, data is securely deleted.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where applicable)
• Object to processing
• Restrict processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://www.ico.org.uk

10. Cookies

Our website may use cookies to:

• Improve user experience
• Analyse website performance
• Support essential site functionality

You can control cookie settings through your browser.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Delz Couriers Ltd

Delzcouriers@delzcourier.co.uk

Phone: 07432 297442